Frequently Asked Questions
Everything you need to know about shopping with Face to Face Games.
What shipping methods do you offer?
We offer several shipping options including standard ground shipping, expedited shipping, and free shipping on eligible orders over a certain threshold. All orders are tracked for your convenience.
What is your return policy for trading cards and games?
Unopened products can be returned within 30 days of purchase for a full refund. Please note that individual trading card singles are final sale to ensure the integrity of our inventory.
How do you ensure the condition of individual cards?
Our expert graders inspect every card. We use a standardized grading scale (Near Mint, Lightly Played, etc.) to ensure that the product you receive matches your expectations.
Can I sell my collection to Face to Face Games?
Yes, we have a comprehensive 'Buylist' program. You can submit your items through our website, and once verified, we offer payment via cash, check, or a bonus in store credit.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Face to Face Games store credit.
Do you offer in-store pickup?
Yes, if you live near one of our retail locations, you can select 'In-Store Pickup' at checkout to save on shipping costs and collect your items at your convenience.